We are committed to protecting your personal information while delivering a refined and seamless shopping experience. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, in accordance with India's Digital Personal Data Protection Act, 2023 (DPDP Act). By using our services, you agree to the practices described below.

We only collect information that helps us serve you better:

• Personal details: Name, phone number, email address
• Address information: Billing and shipping address
• Payment details: Processed securely via Razorpay — we do not store your card, UPI, or banking details ourselves
• Account information: Login details, preferences
• Order activity: Products viewed, added to cart, purchased, returned
• Device information: IP address, browser type, device data
• Usage data: How you interact with our website

• To process and deliver your orders
• To manage your account and preferences
• To provide customer support
• To personalise your shopping experience
• To improve our products, services, and website
• To send updates, offers, and communication (only if you opt in)
• To ensure security and prevent fraud

We do not sell your personal data. Your information is shared only with trusted partners necessary to operate our business:

• Razorpay — payment processing
• Shiprocket and Delhivery One — shipping and logistics
• Shopify — our e-commerce platform and hosting infrastructure

All partners are required to handle your data securely and responsibly.

Kranshay is powered by Shopify, a secure and globally trusted e-commerce platform. Your data may be processed through Shopify's infrastructure to enable smooth transactions, enhanced performance, and a secure shopping experience. Learn more at privacy.shopify.com.

We use cookies and similar technologies to:

• Improve website performance
• Remember your preferences
• Analyse traffic and user behaviour
• Provide relevant product recommendations

You can control or disable cookies through your browser settings.

Under the DPDP Act, you have the right to:

• Access your personal data
• Request correction of incorrect data
• Request deletion of your data
• Opt out of marketing communications
• Request a copy of your stored data

To exercise these rights, contact us using the details below.

Your data is protected using industry-standard security measures. While no system is completely secure, we continuously work to protect your information from unauthorised access or misuse.

We retain your information only as long as necessary to:

• Provide our services
• Fulfil legal and business obligations
• Resolve disputes

Our website may contain links to third-party platforms. We are not responsible for their privacy practices, so we recommend reviewing their policies separately.

Kranshay does not knowingly collect personal data from individuals under the age of 18, in line with the DPDP Act's definition of a child.

Updates to this policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted here with a revised effective date.

Questions About Your Privacy?

✉  support@kranshay.com

Based in Karimnagar, Telangana, India